Returns & Refunds
01 / 30-Day Guarantee
Every Trackside Lens print is backed by a 30-day satisfaction guarantee. If your print arrives damaged, defective, or doesn't meet your expectations, contact us within 30 days of delivery at mail@tracksidelens.co.uk and we'll arrange a replacement or refund.
02 / Damaged in Transit
If your print arrives damaged, please email a photo of the damage and your order number within 7 days of receipt. We'll send a replacement at no cost — no need to return the damaged item.
03 / Change of Mind
Because every print is made to order, we can't accept returns for change of mind on correctly produced items. If there's a production defect or you received the wrong print, we'll put it right.
04 / Refund Timeline
Approved refunds are issued to your original payment method within 5–10 business days. Replacement prints follow the standard 3–7 day production timeline.
05 / Cancellations
Orders can be cancelled before production begins — usually within 24 hours of placing the order. Once a print has entered production, cancellation is no longer possible. Email us as soon as possible if you need to cancel.
06 / Contact
For any return, refund, or cancellation query, email mail@tracksidelens.co.uk with your order number.